For 50 years, NewsBank, inc. has been one of the world's premier information providers, offering a variety of value-added research and education products and services to schools, libraries, publishers, professionals and consumers through several brands.
This position provides support, service, guidance, and satisfaction to customers, both internal and external that is head and shoulders above others in our industry. This role may be located at our Chester, VT offices, with hybrid or remote arrangement considered.
RESPONSIBILITIES:
- Answer main switchboard and transfer calls to the appropriate person or department
- Check daily voicemails and distribute to appropriate personnel
- Send out daily report with status of employee paid time off
- Setup and maintain all employee access to products
- Setup and manage customer trial access to our products including product setup, configuration, and authentication
- Setup and maintain product access for publishing partners
- Support Sales team with customer trials
- Maintain system information, including customer, product and CRM maintenance information
- Maintain Order Entry packages including new packages, updates and audits
- Track and manage inventory of office supplies and submit purchase order requests as required.
- Distribute incoming orders and renewals to Customer Service team for fulfillment
- Distribute incoming customer support surveys and emails to appropriate personnel
QUALIFICATIONS:
- High School diploma or GED. Associate degree or equivalent from a two-year college preferred.
- Excellent verbal and written communications skills
- Strong attention to detail
- Strong organization skills and history of demonstrating initiative
- Ability to work independently in a fast-paced, challenging environment
- Ability to multitask multiple priorities in a positive and supportive manner
Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off, and on-site fitness center in Chester, VT.
EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor