If accuracy and detail are important to you, this may be a great opportunity to join a stable company that is celebrating its 50th anniversary in business serving the information needs of customers worldwide. We are looking for a Financial Services and Collections Representative to process orders and invoice in a timely manner and contact customers regarding open invoices. This position is responsible for maintaining and auditing customer accounts to ensure accurate billing information, daily reporting and acting as a backup in this area. This position can be located at our Chester, VT offices, with remote or hybrid considered.


  • Process initial and renewal invoices
  • Maintain customer accounts to ensure accurate billing information
  • Complete daily reporting for upper management
  • Complete daily closing and balancing of all companies
  • Audit initial orders to insure accurate pricing and compliance with company policies
  • Maintain price lists
  • Contacts customers and works with Sales concerning open invoices and collecting delinquent accounts for both NewsBank and Readex division.
  • Call customers and fax, email or mail invoices or retypes related to collection of accounts
  • Maintain constant communication with Sales and Management regarding issues with customers
  • Process and distribute reports on the status of collections and cancellation requests.
  • Apply daily cash in Accounts Receivable system
  • Backs up members of the Financial Services team as required
  • Perform other duties as may be required


  • High School Diploma and minimum of 1-3 years experience in a similar position that demonstrates:
  • Analytical thinking
  • Attention to detail
  • Excellent verbal and written communication skills
  • Commitment to the needs of internal and external customers
  • Initiative and problem-solving skills
  • Cooperation with team members to resolve problems and achieve goals
  • Flexibility to work extended hours when required to complete month-end and quarter-end tasks

Comprehensive benefits package including health, dental, life, supplemental and short-term disability insurance, 401k retirement savings plan with company match, Flexible Spending and Dependent Care Savings accounts, flex-time options, holidays, vacation, and personal paid time off and fitness center in Chester.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor